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For
a limited time, shipping on your entire ONLINE order
(to the contiguous United States)
is a flat rate of just $15!*
(Unless otherwise noted on site.)
ORDER OVER $200 AND YOUR ORDER SHIPS FREE
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Please
note: The
majority of this shipping information pertains to orders being shipped
to destinations within the 48 contiguous United States. Other areas
in the US but outside the contiguous US; Alaska, Hawaii and Puerto
Rico are subject to additional shipping charges, and orders shipping
to these areas may be sent via a different service than ground service.
If you would like your order shipped to one of these "exception"
areas, please contact customer service via phone or email to discuss
your options and the actual costs that will be associated. Thank
you.
IF YOU ARE HAVING A PROBLEM THAT YOU ARE NOT GETTING RESOLVED TO YOUR SATISFACTION, BEFORE YOU DO ANYTHING, PLEASE EMAIL THE FOUNDER & CEO OF TIDEWATER WORKSHOP, PETER CAPORILLI DIRECTLY AT ceo@tidewaterworkshop.com
Method of Shipment:
We ship all of our furniture 'knocked-down' in about
four easy-to-assemble parts. For example, the shipment of a 4' Bench
would consist of the two arm/leg sections, the back and the seat.
Most products are shipped in individual boxes, so a multiple product
or collection order will most likely arrive in multiple boxes. For
more information on the assembly of our furniture and a list of
which items will require assembly, please see our Assembly
page.
We now also offer Door-to-Door delivery to customers who live in
our region and meet a minimum order total of $2000. For more information
on Door-to-Door delivery,
please click here.
Cost of Shipment:
We are currently offering a
discounted flat-rate shipping and handling charge to all online
orders shipping to areas within the 48 contiguous United States,
regardless of how much you order, how much it weighs or how much
it costs.
Orders shipping to Alaska, Hawaii, Puerto Rico and other areas outside
of the contiguous United States will be subject to shipping charges.
These charges will be the actual charges levied by the shipping
company, and will not be in any way inflated by Tidewater Workshop.
How can we offer such inexpensive shipping? The answer is simple-
we have such a high satisfaction rate with our furniture, we receive
only a handful of returns! Most furniture companies will build the
cost of returns into their initial shipping charge, so they can
offer free returns. That's nice and all, but what about the people
who don't make returns, but still paid an exorbitant shipping cost?
Here at Tidewater, we go to great lengths to ensure that you will
be satisfied with your order, and since 99% of our customers are,
we are happy to offer discounted shipping. If you
find that you do wish to return your furniture for a refund, however,
you must pay the return shipping cost. Exchanges
and replacements, of course, are always free. Click here to skip down to our return policy, at the bottom of
this page.
Shipping Time:
Our current shipping time is listed
under each item in our online store.
"Shipping
time," or "availability" (as it is listed in the online store),
is the amount of time between the moment you place your order and
the moment the order leaves our shop, and does not include travel
time from our location in New Jersey to your delivery location.
Please keep in mind that we are an actual furniture company, not
just an internet 'virtual-store,' and all of our items are made
to order. For free shipping, items are grouped into as few shipments
as possible, so backordered items may affect overall order shipping
time.
Area of Shipment:
Our
primary area of shipment is the contiguous United States.Orders
shipping to New Jersey require addition of 7% sales tax. While we
can ship to areas outside of the contiguous United States (Alaska,
Hawaii, Puerto Rico), these areas will incur additional shipping
charges above our flat-rate shipping charge. For exact charges
on shipping to these areas, please contact Customer Service. If
you live outside of our delivery area and would like to purchase
our furniture, we suggest securing a third party within the contiguous
US that can receive the delivery from us, and then ship it on to
you.
Inquiries about orders already placed:
We understand what it's like to order through the mail
and how sometimes it can be frustrating to wait for your package
to arrive, we really do! Should the delivery time of your order
exceed the times listed on our website or provided by our order
entry department at the time of your order, please call customer
service at (609) 965-5127. We will be more than happy to track it.
Please keep in mind that if you order a number of items, they may
ship on different days and in different packages, but please be
assured we do our best to get them all to you at around the same
time.
To inquire about the whereabouts of your order, please call Customer
Service at (609) 965-5127 between the hours of 8:00 AM and 4:30
PM, Eastern Daylight Time, Monday through Friday, or fax us 24 hours
a day, 7 days a week at (609) 965-8212. We'll be glad to track your
package for you or provide you with your tracking number to monitor
the shipping status yourself.
Please note that custom orders, very large orders, orders for certain clearance and/or limited-time offer sale items may require billing at the time the order is placed and/or require a deposit. Please give us a call or fax if you have any billing/shipping related questions.
Holding Shipment:
If, for any reason, you require that your shipment be held until
a certain date, for example, you think you will be out of town when
your furniture is scheduled to arrive, and can't make arrangements
to receive it, please let us know and we will be more than happy
to hold the shipment until it's a convenient time for you to receive
it.
Expediting Shipment:
Unfortunately we cannot offer 'rush' shipping on our products,
as they are built to order. Our standard shipping time is about
two weeks from the time your order is placed, plus travel time from
New Jersey to your destination.(Actual shipping
times may vary, depending on the season and the products being ordered,
so be sure to note the
availability under each item in our online store.)
We appreciate your patience and understanding.
If your order has been damaged in shipping:
It isn't often, but unfortunately, sometimes a package
can get damaged in shipping. If this happens, there are a couple
things we can do. We can replace individual components, like a seat,
or leg, or so forth. Or, depending on the damage, we can replace
the entire piece of furniture. Simply let us know which course of
action you would like to take. If you would like a replacement piece,
please specify which piece it is and we will send it out to you
at absolutely no charge. If you would like an entire piece of furniture
replaced, please contact us, and we will arrange for pick up of
the furniture, and send new ones out right away. If you need new
hardware, assembly instructions, or wooden plugs, we will be happy
to send these out to you as well, at no charge.
To obtain a return authorization number, arrange for pick-up, or
request replacement parts or hardware, please call the Customer
Service department at (609) 965-5127, Monday through Friday, between
the hours of 8AM and 4:30PM, Eastern Daylight Time.
Return Policy:
As craftsmen, we pride ourselves on satisfying every
customer possible. If you do find it necessary to return an item
for any reason, please call the customer service department at (800)-666-8433
for a return authorization number. Items being returned for refund must be sent back to us within 30 days of their delivery date. All of our
items are shipped to customers at a below-rate shipping charge,
or with no shipping charge at all, but any customer making
a return for refund must pay the actual return shipment cost to UPS, Federal Express, DHL, the US Post Office or whichever carrier they use to ship the order back to us. Any item returned without
an authorization number or shipped COD will
be refused. To receive a full refund, merchandise cannot be allowed to weather, it cannot be treated, and it cannot be otherwise
altered by the customer. Altered or weathered item returns will receive Tidewater Workshop credit only. Items refused for delivery by the
customer without prior notification to Tidewater may be subject
to a 15% restocking fee. Personalized or custom items are not returnable.
For more information,
please see our Frequently Asked Questions
page.
If you question
has not been answered, you may send us email at
customers@tidewaterworkshop.com,
or call us at (609) 965-5127.
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Special offers, prices
